Allay
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AI-native property management

Every maintenance issue,
already triaged.

Tenants describe the problem the way they'd say it out loud. Allay's agent asks what a technician would ask, then hands your team a work order that's ready to dispatch — cause, urgency, access and all.

See how it works
  • No intake forms
  • No phone tag
  • Works in any browser
Maintenance assistant
Marlowe Court · Unit 4B
Live

The kitchen sink is draining really slowly. There's standing water after I do dishes.

Is it backing up in one basin or both, and has it got worse over the last few days?

Both basins. It started a week ago and it's worse now.

Work order WO-2481
Kitchen sink draining slowly
written by the agent
How it works

A conversation goes in.
A dispatchable ticket comes out.

1

The tenant just talks

No dropdowns, no category they'll get wrong. They open the chat and describe what they're seeing, from their phone, at 7am.

There's no hot water anywhere in the apartment this morning.

2

The agent asks what a technician would

One basin or both. Ground floor or not. Anyone in the household who can't wait. The two or three questions that decide the fix — and the urgency a form would never surface.

Can you see whether the pilot light on the heater is lit? And is anyone in the household affected more than usual?

3

You get a ticket, not a message

A written summary, the likely cause, access windows and priority — on the queue with the full transcript behind it, before anyone picks up a phone.

Priya Raman Open

No hot water at any fixture; pilot light out and will not relight — points to the thermocouple. Household member recovering from surgery.

Two sides, one thread

The tenant sees a conversation.
You see a queue that reads itself.

Same ticket, two rooms. Nothing is retyped between them, and the transcript stays attached to the job.

For tenants

Report it once, then watch it move

The work order the agent is writing sits next to the chat, in plain language. They can read it, correct it, and see when it's scheduled.

Open the tenant demo

Looks right. I work from home, so mornings are easier.

Noted, mornings it is. That's in the work order along with the fact that you're home.

Your work order
Updated just now · Scheduled
For managers

Open the queue, already briefed

Every row carries the agent's summary instead of a one-line complaint. Open a ticket for the full transcript, the technician and the access notes.

Open the admin demo
TenantSummaryStatus
Priya Raman No hot water at any fixture; pilot light out, thermocouple suspected. Urgent — medical need. Open
Dana Whitfield Slow drainage in both kitchen basins; shared branch line, drain auger recommended. Open
Ben Achebe Ground-floor bedroom window will not latch — treated as a security item. Open
Iris Lam Hard-wired hallway smoke detector chirping; battery swap and test. Closed
Live demo · no sign-up

Walk both sides of the same ticket.

Start as the tenant reporting a slow drain, or as the manager opening the queue the next morning. Both demos run on the same ticket.

Takes about two minutes